Return and Refund Policy
1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order we offer a straightforward return policy to ensure your convenience and peace of mind.
2. Eligibility for Returns
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Initiation of Returns
To initiate a return please contact our customer support team within 14 days of receiving your order. We will provide you with the necessary instructions and address for returning the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or if the item received is defective or damaged.
5. Refunds
Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved your refund will be processed and a credit will automatically be applied to your original method of payment.
6. Exchanges
If you require an exchange for a different size, color or item please contact our customer support team. Exchanges are subject to product availability.
7. Non-Returnable Items
Certain items are non-returnable including:
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Gift cards
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Downloadable software products
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Perishable goods
8. Damaged or Defective Items
If you receive a damaged or defective item please contact us immediately so that we can resolve the issue promptly.
9. Cancellation Policy
Orders can be canceled within 24 hours of purchase. Please contact us as soon as possible if you wish to cancel your order.
10. Contact Us
If you have any questions about our return and refund policy please contact us at tweakme@krmtweaks.com.